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IBM Case Manager V5.1 Sample Questions:

1. A solution designer creates a custom page in Case Client. Before deploying the solution, he would like to configure the page to meet the following security requirements: 1. Prevent end users from changing the page layout. 2. Prevent end users from changing widget settings for widgets on the page. 3. Allow users to resize the widgets on the page. Which access rights should be configured by the solution designer?

A) Grant Full control ACL permissions to end users on the custom page in the Pages subfolder using FileNet Enterprise Manager.
B) Grant Edit access rights to the end users via Business Space Manager sharing action on the page.
C) Grant Read and Write access rights to the custom page via the Process Configuration Console.
D) Grant View access rights to the end users via Business Space Manager sharing action on the page.

2. A solution designer would like to meet the following business requirement for a solution that has two roles - Clerk and Supervisor. 1. Users belonging to the Clerk role should see the default case details page when viewing case details for a case. 2. Users belonging to the Supervisor role should see the custom case details page when viewing case details for a case. Which steps would the solution designer take to meet this requirement?

A) Create a custom case details page by duplicating the default case details page and register the
page in the Work page space; In Case builder,
add the Supervisor role and set the case detail page layout to the registered custom case details
page.
B) Create a custom case details page by duplicating the default case details page and register the
page in the Case page space; In Case builder,
add the Supervisor role and set the case detail page layout to the registered custom case details
page.
C) Only create a custom case details page by duplicating the default case details page and
register the page in the Case page space.
D) Only create a custom case details page by duplicating the default case details page and
register the page in the Work page space.

3. How do you convert a solution to a template in Production?

A) Use IBM Filenet Enterprise Manager to copy the object to the Target object store.
B) Converting a solution to a template applies only in the development environment.
C) Use IBM Case Manager Administration Client Import Solution Template function.
D) Set the Business Space configuration setting com.ibm.mashups.Solutions to include your template name.

4. There is a need for users to control case security, how could this be accomplished?

A) Changing the default security on the corresponding case folder class in the target object store.
B) Changing the page security on the Case Details page in Business Space.
C) Using Marking Sets to provide user-controlled security on cases using Case Property values.
D) There is no way to allow users to control the security of cases.

5. IBM Case Manager is best suited for which type of process?

A) A combination of formal and informal processes where a balance of control and flexibility is achieved.
B) An informal process which is not modeled and cannot be easily tracked by the system.
C) A formal process where each step and business goal is fully controlled by the system.
D) An informal process which is modeled and partially tracked by the system.

Solutions: