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Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Examine these functions:
f1- apply() f2 - setup(), f3 - validate(), f4 - cleanup(), f5- fetchObject() What is the correct sequence of execution of these functions during custom processes testing?

A) f1, f2, f5, f3, f4
B) f2, f5, f3, f1, f4
C) f5, f2, f3, f4, f1
D) f1, f2, f4, f3, f5
E) f2, f5, f1, f3, f4

2. Which three statements are true about Service Level Agreements?

A) They enable you to set the reports that are visible to an agent.
B) They enable you to set a timeline for an agent to respond to an incident.
C) They enable you to restrict the knowledge articles that are viewed by end users in the Customer Portal.
D) They enable you to restrict what agents can view as part of navigation on the console.
E) They enable you to specify the duration for which an incident can be kept in waiting status.
F) They enable you to restrict the number of incidents raised by end users through various channels.

3. Which two components can be edited in a standard report?

A) Permissions
B) Schedules
C) Graphs
D) Report headings
E) Column headings
F) Non-selectable filters

4. Which two types of joins are available in analytics?

A) Intersection
B) Outer LTD) External
C) Internal
D) Inner
E) Peripheral

5. Your customer has designed a guide to explain in detail to end users how to apply for a career guidance program. The customer wants this guide to be placed on the Customer Portal pages and a survey to be opened when an option in this guide is selected.
Which survey type would you use?

A) Broadcast survey
B) Polling survey
C) Transactional survey in rules
D) Website link survey

Solutions: