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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. A system operator has edited a current calling list though Editor. The list is not being used currently by any active jobs or processes.
Which two statements are true about this scenario? (Choose two.)

A) The modified list configuration can be saved as In Progress so that later changes can be madewithout risk of changing the live configuration.
B) The modified list configuration can be saved as Pending; the changes will become live upon the next dialing application restart.
C) The modified list configuration can be saved as Active and be used immediately.
D) The modified list configuration can be saved as Pending; then the system operator can rightclickon the pending list configuration and choose "Make Active" for the changes to go live immediately.
E) The Active list configuration must be deleted before saving the new configuration.

2. What are the correct Job control functions available in Avaya Proactive Contact Monitor application?

A) Start or stop job, change minimum hit rate, change retries settings, change expert calling ratio setting.
B) Start or stop job, change or set Job link, change minimum hit rate, add or remove lines.
C) Stop job, change minimum hit rate, change calling list, change quota settings, change retries settings.
D) Stop job, change minimum hit rate, change retries settings, change line assignments, change quota settings.

3. A system administrator has set up a new completion code in Editor on Proactive Contact 5.X. A Job is started and after some time has passed, the Monitor is opened to see how many calls have been released using the new completion code. No calls have been released.
What are three reasons for this happening? (Choose three.)

A) The completion code was not assigned to a short-cut key.
B) The new completion code is an agent completion code.
C) The new code was not available because it was created on another dialer in the pod.
D) The new completion code Is not available for use untilafter the next dialer restart.
E) The agents was not aware of the new completion code.

4. A new section has been added to an existing call center, including new desks, computers, and telephones. Some of the call center agents in this new area are trying to log into Proactive Contact and receive the error. "Invalid headset ID." Call center agents in the older section of the call center are working fine. The Communications Manager indicates that the new section has new extensions.Which file should be reviewed to determine the problem?

A) dgswitch.cfg
B) opmon.cfg
C) phonefmt.cfg
D) dispatcher.cfg

5. A Job is running and agents are logged in, but a report executed from Analyst shows no data for that job. On the Historical Data Server Component (HDSC. system, you confirm that the database is running.What are two possible causes for this? (Choose two.)

A) The dccserver is not running.
B) The logger is not running.
C) The HDSC system is not running.
D) The data pump is not running.
E) The service monitor is not running.

Solutions: