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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Which statement describes the two types of backups, CMSADM and Maintenance, that are on CMS system?

A) MSAOM backup is backing up CMS Administrator database portion, while Maintenance backup holds the Historical Call Data of the call center
B) Maintenance backup is an incremental backup, while CMSADM is a full backup otherwise there is no difference
C) ADM backup includes all Solaris system files and installed programs except CMS database, while Maintenance backup carries CMS database content
D) Tape backup is called CMSADM, while network backup is referred as Maintenance.

2. Which command is used to find the current CMS release?

A) pkginfo cms
B) pkginfo -x cms
C) pkginfo -p cm
D) pkginfo -r cms

3. Far a sales campaign, the customer created a new VDN 4000 with the names "Sales C".
when running in Avaya CMS supervisor, it does not show the VDN name, only the number.
What must be done to see the name in the report?

A) In Avaya CMS Supervisor, refer to the User Permissions and assign read permissions to the user.
B) Refer to the system parameter feature in the Communication manager and activate
"Send names" in the reporting adjunct section.
C) In Avaya CMS Supervisor, refer to the Dictionary and assign the names to the new objects.
D) On the CMS cmssvc menu, display the authorizations to check if "Global Dictionary" is set.

4. Which application or menu can be used for creating an ACD on CMS?

A) cms adm
B) CMS-Terminal
C) CMS-Supervisor
D) cms svc

5. Which program is a custom application on the CMS?

A) Avaya Visual Vectors Client
B) High Availability Admin Sync
C) Alarm Origination Manager
D) Avaya Supervisor

Solutions: