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EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Ein Berater hat Ihnen in einem Bericht zwei Empfehlungen gegeben:
1.Um rechtliche Terminologie in Ihre Service Level Agreements (SLAs) aufzunehmen
2. Es ist nicht erforderlich, alle Ziele in einem SLA messen zu können
Welche der Empfehlungen entsprechen den bewährten Verfahren für das Service Level Management?

A) nur 2
B) Keine der oben genannten
C) nur 1
D) Beide oben genannten

2. Wie würden Sie die Personengruppen nennen, die ein Interesse an den Aktivitäten, Zielen, Ressourcen und Leistungen des Servicemanagements haben?

A) Akkreditierer
B) Interessengruppen
C) Regulierungsbehörden
D) Arbeitgeber

3. Ein effektives Release- und Bereitstellungsmanagement ermöglicht es dem Dienstanbieter, einen Mehrwert für das Unternehmen zu schaffen, indem?

A) Stellt sicher, dass die schnellsten Server gekauft werden
B) Bereitstellung von Änderungen, schneller und zu optimalen Kosten und minimiertem Risiko
C) Sicherstellen, dass alle Vermögenswerte berücksichtigt werden
D) Überprüfen der Richtigkeit aller Elemente in der Konfigurationsverwaltungsdatenbank

4. Wer ist für die regelmäßige Überprüfung und Risikoanalyse aller Lieferungen und Verträge verantwortlich?

A) Der Service Level Manager
B) Der Service Catalog Manager
C) Der Lieferantenmanager
D) Der IT Service Continuity Manager

5. Das mehrstufige SLA 'ist eine dreischichtige Struktur. Welche der folgenden Schichten ist NICHT Teil dieser Art von SLA?

A) Konfigurationsebene
B) Kundenebene
C) Unternehmensebene
D) Service Level

Solutions: