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CompTIA PDI+ Beta Sample Questions:

1. A customer complains that they are unable to choose the finishing functions when they are printing. Which of the following is the MOST likely cause?

A) Printing to the wrong printer port
B) Sorter is unplugged
C) Print driver is the wrong version
D) Print driver is not configured properly

2. Which of the following is the correct order of the steps, from beginning to end, for the general troubleshooting methodology?

A) Establish cause theory; test theory; observation; implement solution
B) Observation; establish cause theory; test theory; implement solution
C) Establish cause theory; test theory; implement solution; observation
D) Test theory; establish cause theory; observation; implement solution

3. The customer has a dedicated ink jet fax machine that is used to send and receive faxes only from the corporate office. The user complains of streaks on the received faxes while the internal self- prints are fine. Which of the following should a technician recommend?

A) Clean the scanner glass on the distant machine.
B) Call the telephone company to increase the line signal level.
C) Clean the scanner glass on the local machine.
D) Clean the printer head on the local machine.

4. A user instaled a new printer and loaded the correct drivers but cannot print. The user can still print to other products on the network, and other networked users can print to the new printer using the same applications. Which of the following is the problem?

A) Printer hardware configuration
B) Application settings
C) Defective CAT5 cable
D) Incorrect port settings

5. A customer reports that they are unable to print to their device. The technician discovers that no one in the office can print to the device but it is ready and can be pinged. Which of the following should the technician check FIRST?

A) Driver Version
B) Print Queue
C) Web Interface
D) Driver Settings

Solutions: