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Pegasystems Pega Certified System Architect (PCSA) 86V1 Sample Questions:

1. DRAG DROP
Select each description on the left and drag it to the correct property mode on the right.

2. You are configuring routing for a customer warranty service request. All warranty service requests are routed to the warranty resolution group except for warranty service requests for beta-release product that requires review by the vice president of service .
How do you configure assignment routing to review warranty service requests?

A) Route the assignment to the vice president of service when the request is for the beta release. Otherwise, route the assignment to the warranty resolution group.
B) Route the assignment to the vice president of service who routes assignments to the warranty resolution group as needed.
C) Route the assignment to the skilled group for the beta release when the request is for the beta release. Otherwise, route the assignment to the warranty resolution group.
D) Route the assignment to the warranty resolution group who sends an email notification to the vice president of service for the beta-release product.

3. Which two conditions do you test with a unit test? (Choose two.)

A) An application displays user views for 20 users within three seconds.
B) An application is successfully migrated to a test system.
C) A data page populates without any errors.
D) A property value is set correctly by a data transform.

4. An order fulfillment case type allows a customer to update user profile information during the order placement stage.
The user profile consists of the following three pages:
* Account ID and password
* Customer contact information
* A list of open orders with status of each order
How do you configure the case type to allow customers to update any of the user profile pages at any time during case processing?

A) Add an alternate stage to the case life cycle.
B) Add a set of optional actions to the case workflow.
C) Add an optional process to the case workflow.
D) Add a button for each profile page to each assignment.

5. You are designing a credit transaction case type and have the following requirement:
Transaction disputes must be resolved within 3 days.
To meet this requirement you need to set the____________in the service level to 3 days.

A) urgency
B) deadline
C) passed deadline
D) goal

Solutions: