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Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

1. You want to create a report in which your customer can enter any date and generate all the incidents created on that date.
Which type of report and variable should you use?

A) Standard report with Replacement Value variable
B) Standard report with User Defined List variable
C) Custom report with Predefined List variable
D) Custom report with AdHoc Value variable

2. You are working on a public answer that you want to add a part of information within the answer that is not yet approved for public visibility.
How will you do this without impacting the knowledgebase answer?

A) Make the answer status private, make the required changes, and republish it.
B) Create a different answer with the part of information that needs to be updated, and after review merge it with the current answer.
C) Create an access level that has no customer portal visibility and assign itto the conditional section you do not want customers to view.
D) Add a conditional section within the answer with any access level.

3. Your customer wants to update the new office address in about 1000 answer articles.
Your client has three interfaces for each of their lines of business that will all have different information.
What will you recommend to the client to update all the relevant answers?

A) Call support and have them run a search and replace on the database.
B) Create a standard text to include the new address and update all the answers to include it.
C) Create a variable to contain the address and update all answers to include it.
D) Search for all answers that have the address and update.

4. Which two statements are true about knowledge base articles of Oracle Service Cloud? (Choose two.)

A) Answer articles cannot be printed.
B) Multiple answers cannot be updated simultaneously.
C) Answer articles can be copied.
D) Answer articles can be archived but not deleted.
E) Answer articles can contain variables.

5. Your customer wants to generate a report showing the number of days since incidents of a particular incident typewere updated.
What should you use to create this report?

A) Create a level filter using the count () function.
B) Use the date_add() function.
C) Use the date_diff() function nested in the name_format() function.
D) Create a group filter using the rel_date_diff() function.

Solutions: