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Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

1. How do you pass Oracle Service Cloud username and password credentials to RightNowSyncPortClient?

A) _service = new RightNowSyncPortClient();_service.UserName.UserName = "test"
;_service.UserName.Password = "password";
B) _service = newRightNowSyncPortClient();_service.UserName = "test" ;_service.Password =
"password";
C) _service = new RightNowSyncPortClient();_service.ClientCredentials.UserName.UserName = "test"
;_service.ClientCredentials.UserName.Password = "password";
D) _service =new RightNowSyncPortClient();_service.ClientCredentials.UserName = "test"
;_service.ClientCredentials.Password = "password";

2. Which three pieces of information can be obtained from the Knowledge Advanced Analytics standard reports?
(Choose three.)

A) Words without Concepts
B) Click-ThoughRate of External Documents
C) Article Aging
D) Search Accuracy
E) Questions with High Score Answer

3. You are working on a public answer that you want to add a part of information within the answer that is not yet approved for public visibility.
How will you do this without impacting the knowledgebase answer?

A) Make the answer status private, make the required changes, and republish it.
B) Create a different answer with the part of information that needs to be updated, and after review merge it with the current answer.
C) Create an access level that has no customer portal visibility and assign itto the conditional section you do not want customers to view.
D) Add a conditional section within the answer with any access level.

4. You observe thatwhen customers search with the keyword "IPhone 7" they get thousands of results, but when they search with "IP7" they get fewer results.
You do not plan to modify any answer articles but want to get same the number of results whether customers search withkeywords "IPhone 7" or "IP7" or any related search term.
What should you do?

A) Include the search terms in both Answer Keyword and Stop Word.
B) Include search term in Search priority word.
C) Include search terms in Stop Words
D) Add all related search terms to an aliases.txt.file.
E) Include the search terms in Answers Keywords

5. Which filter type should you use in a report to display data in a tree structure?

A) Auto filter
B) Slicing by column
C) Slicing by bucket
D) Rollup

Solutions: