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Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:

1. Which statements are value propositions of Avaya Contact Center Select? (Select two.)

A) It can host both outbound campaigns and communication, as well as. self-service applications to simplify and accelerate service creation, lower operating costs, and reduce total cost of ownership.
B) It is a full-featured solution that delivers simplicity and exceptional value for contact centers with up to 100 agents focused primarily on support.
C) It enables the company to apply common branding (splash screen, labeling, etc.) and a similar look and feel.
D) It is an enterprise-class solution that offers simplicity without compromise, for contact centers with 30 to 250 agents that address the entire customer lifecycle.

2. DRAG DROP
Deploying Avaya Contact Center Solutions for IP Office into midsized contact center helps solve business needs. Match the business need on the left to the positive business impact on the right. (Click and drag the business impact on the right to the corresponding business need on the left.)

3. Which statement is a value proposition of Avaya Contact Center Solutions for IP Office? (Selectone)

A) Provides self-service, treatment and call delivery across a SIP network and delivers a better customer experience
B) Extends Avaya innovation in customer experience management to midsize businesses, with the simplicity and value they require.
C) Integrations, services, and assets, as well as the leveraging of open standards.
D) Provides reporting and analysis tools to track caller behavior for continuous Improvement.

4. True or False? Avaya IP Office Support Services (IPOSS) are optional for all Avaya Contact Center Solutions for IP Office.

A) True
B) False

5. Scenario:
A leading reseller ("Reseller") of Avaya is invited by Avaya to attend a function organized to recognize the Reseller for its key contribution in increasing the revenue of Avaya's contact center technology (" CCT") suite of products from $ 1 m to S3m over a 2 year period. The authorized representative of the Reseller is awarded a memento with an Avaya logo and a framed picture of Avaya CCT suite of products.
Is it appropriate for the reseller to accept the memento and the picture from Avaya?

A) No, the reseller should have declined the memento and picture from Avaya since accepting gifts of any kind is against Avaya's policy.
B) No. the items were given to improperly influence the reseller to help Avaya to further augment the revenue from CCT products.
C) Yes. so long as it is acceptable under the Reseller's compliance policies. The items represent gifts of nominal value which are appropriate under Avaya's policy.

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