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Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:

1. Which are three buying behaviors of typical midmarket customers? (Select three.)

A) The business has large annual fixed budgets
B) The business hat smaller project based budget
C) The business uses installed solutions to drive brand preference and seeks advice from the vendor
D) This is a first time or legacy replacement sale
E) This is an evolutionary/migratory sale
F) The business favors loyalty and simplicity over brand and seeks advice from the channel partner

2. DRAG DROP
Deploying Avaya Contact Center Solutions for IP Office into midsized contact center helps solve business needs. Match the business need on the left to the positive business impact on the right. (Click and drag the business impact on the right to the corresponding business need on the left.)

3. Which are four factors that influence Avaya IP Office Support Services (IPOSS) pricing? (Select four.)

A) Number of administrators
B) Type of server
C) Level of service
D) Number of agent/supervisor licenses
E) Duration of service

4. True or False? Avaya IP Office Support Services (IPOSS) are optional for all Avaya Contact Center Solutions for IP Office.

A) True
B) False

5. Which are four midsize contact center customer pain point? (Select four.)

A) Many midsize contact centers have IT resources that consist of a limited staff of generalists
B) Midsize contact centers have sophisticated contact center capabilities but lack the desire to use them to their full potential
C) Midsize contact centers' end customers want to interact with the business through the channels they choose
D) Many midsize contact centers have basic automated call distribution (ACD) and reporting - which is no longer meeting their center's requirements
E) Midsize contact centers have many of the same customer experience aspirations as large enterprises, but with far smaller budgets

Solutions: