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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. The Customer Call Reporter (CCR) installation is now completed, but a user with the name "Agent1" is not showing on the CCR Web page. What should you check?

A) "Agent1" cannot be used as a name for a CCR agent.
B) Go to CCR and check on Supervisor Settings and enable Agent1 as a CCR agent.
C) Go to Supervisor Settings in Manager and enable Agent1 to be a CCR agent.
D) Go to CCR, log-in as Administrator, and enable Agent1 as a CCR agent.

2. A customer wants to implement a converged solution with the IP Office and VoiceMail Pro. The customer wants to be able to receive voice mail messages in Outlook, have the ability to save the .wav files, and receive voice mail notifications when a message is left. The customer does not want to install any software in the organization's client PCs. Which application would satisfy the customer's requirement?

A) Unified Messaging
B) Message Manager
C) Outcalling
D) Voicemail Pro with IMS
E) Voicemail Pro with UMS

3. A customer currently runs a dedicated TFTP server on their network and does not want the Manager Application TFTP interfering with all of the other requests. How can this be disabled within the Manager application?

A) File > Preferences > Preferences Tab > Uncheck Enable BootP and TFTP Server
B) File > Advanced > Change Mode > Disable TFTP Server
C) File > Preferences > Discovery Tab > Uncheck Enable BootP and TFTP Server
D) File > Advanced > Discovery > Uncheck Enable TFTP Server

4. For an IP500v2 to support third-party call accounting software, which two settings must be set up in the IP Office to get the application to work? (Choose two.)

A) Set IP address of call accounting software.
B) Set SMDR.
C) Install Delta Server.
D) Set CDR.

5. An IP Office CCR administrator examines a CCR agent's user profile in Manager. The administrator discovers that on the user's Telephony tab the "Forced Login" checked box is grayed out. What does this mean?

A) The CCR agent is in After Call Work (ACW).
B) CCR Agent is checked on the user's telephony tab.
C) The CCR Agent is not an CCR administrator.
D) All of the CCR licenses are being used.
E) The CCR Agent is not logged into the phone.

Solutions: