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Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. You are planning a custom Avaya Contact Center Control Manager (ACCCM) installation.
The customer wants to use a remote SQL Server for the ACCCM database. You need to make sure that you can access the server with a standard SQL authentication before you move to the next step. Which statement describes how to test communications with the remote SQL server?

A) Run Windows Dcdiag.exe tool.
B) Run Windows netdiagtest.
C) Use the ODBC connector on Windows to verify communication.
D) Use the Ping command to test connectivity.

2. A customer plans to install Avaya Contact Center Control Manager (ACCCM) with integration to Record, one-X, Voice Portal and Workforce Optimization (WFO).
Which connector affects the size and number of servers required?

A) Voice Portal
B) One-X
C) Recorder
D) Workforce Optimization (WFO)

3. A customer is installing Avaya Contact Center Control Manager (ACCCM) with two locations and two Communication Managers (CM). The customer requires that the ACCCM controls the number ranges that are allowed to be configured for extensions on each CM.
Location 1 will be allowed extensions 1000-1999, and Location 2 will be allowed extensions
2000-2999.
Using ACCCM, how can this be configured?

A) Add two dial plans In ACCCM. DialPlan 1 would be configured for Extensions Range
1000-1999, In Range enabled. Dial (Man A would be configured for Extensions Range
2000-2999, In Range cabled. Dial Plan 1 is assigned to I oration 1 and Dial Plan 2 is assigned to Location 2.
B) Add one dial plan in ACCCM. The Dial Plan would be configured for Extensions Range
1000-2999,Range Managementenabled. The Dial Plan is assigned to Location 1 and to Location 2.
C) Add one dial plan in ACCCM. The Dial Plan would be configured forExtensions Range
1000-2999, In Rangeenabled. The Dial Plan is assigned toLocation1 and to Locution 2.
D) Add twodial plans in ACCCM. Dial Plan1would be configured for ExtensionsRange1000-
1999, Range Management enabled. Dial Plan 2 would beconfigured for Extensions Range
2000-2999, Range Management enabled. Dial Plan 1 is assigned to Location 1 and Dial Plan 2 is assigned to Location 2.

4. A customer with Avaya Contact Center Control Manager (ACCCM) would like to Share employee information with a third party application. They want to include an e-mail address and building information, such as floor and office number. When they attempt to configure the employees user profiles, they do not see the user defined fields in which to enter the information.
Which statement describes the configuration requited to meet the customer's needs?

A) Check Export to External Systems on the user's profiles.
B) Check Export to External Systems at the system parameter level.
C) Enable UDFthe system parameterlevel.
D) Enable UDFon eachuser'sprofile.

5. The customer has requested that you integrate Avaya Contact Center Control Manager (ACCCM) with Avaya Quality Monitoring (QM). You believe that you have completed all steps of the Integration but the Integration is not working. Which statement describes the cause of this problem?

A) The Switch Number was not configured with the SYS_DEVICE_PKvalue obtained from the QM database.
B) The Web Service URL was not configured correctly.
C) The Database Port is setto 1433.
D) The login ID for the Web Service was not configured correctly.

Solutions: