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Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. Which three services are mandatory for every Avaya Contact Center Control Manager (ACCCM) software for a standard solution installation? (Choose three.)

A) Licensing Service
B) Functional Service
C) Provisioning Service
D) Importer Service
E) Sync Service
F) Active Directory Synchronization Service

2. A customer has deployed Avaya Contact Center Control Manager (ACCCM) with Visual Phone capabilities. The administrator is trying to access the Visual Phone application to manage user's extension. However when the administrator launches the edit extension page, the View Visual Phone button does not appear. Which statement describes how to resolve the customer's problem?

A) The administrator must have access to the Standalone Application for the Visual PhoneinACCCMto see the View Visual Phone button.
B) The View Visual Phone buttonis located in the Visual Phonetab of the ACCCM administrator window.
C) The administrator must first find the user in the Userstab to access the Visual Phone button.
D) Theadministrator musthaveVisual Phone permissions in ACCCMto see the View Visual Phonebutton.

3. A customer has logged into the Avaya Contact Center Control Manager (ACCCM) system web interface multiple limes. After closing and reentering the application multiple times, a message is received that there are "no licenses available". How can this problem be resolved?

A) Restart the Provisioning server.
B) Restart the Import service.
C) Restart the Synchronizerservice.
D) Restart theLicensingserver.

4. You are performing a new install of Avaya Contact Center Control Manager (ACCCM).
What are the basic prerequisites for the server operating system?

A) 32 bit Windows 2008 R2 server with 2 GB of memory
B) either 32 or 64 Bit Windows R2 2008 server with 2 GB of memory
C) 32Bit Windows XP with 2 GB of memory
D) 32 BitLinux server with2GB of memory
E) 64 Bit Windows 2008 R2 server with 4 GB of memory

5. You are configuring an Avaya Contact Center Control Manager (ACCCM) solution for a customer. One of the first components to be provisioned is the Location. In general, which three elements are configured to a Location? (Choose three.)

A) Products
B) Organization Hierarchy sites
C) ACCCM Dial plans
D) Administrators
E) OrganizationHierarchy teams

Solutions: