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Avaya Aura® Contact Center Solution Design Sample Questions:

1. Media Servers are needed in a SIP-enabled AACC
Which deployment allows the co-resident installation of Voice and Multimedia Contact Center with Media Server?

A) VMware High-End Server
B) VMware Mid-Range Server
C) Physical Mid-Range Server
D) Physical Entry-Level Server

2. A Contact Center manager knows that a modern agent Interface which can deliver all of the relevant customer information, creates a better customer experience.
Which two agent interfaces are supported with AACC Release 7.1? (Choose two)

A) Avaya IX™ Workspaces
B) Avaya IX™ Workplace
C) Avaya Agent Desktop a
D) Avaya one-X® Agent Desktop

3. A design specialist prepares for a customer meeting, and knows that data on the customer, their Industry, and the possible competition, will need to be collected.
Which additional information is also needed?

A) The model numbers of the existing contact center equipment
B) The design diagram for discussion with customer
C) The salaries of the executives In the meeting
D) The Avaya solutions and services Avaya could offer

4. Different CPU and RAM requirements for virtual machines are specified How many Resource Profiles are defined In a virtualized AACC?

A) 2
B) 3
C) 4
D) 1

5. An IT manager wants Avaya Breeze ™ to use Snap-In to integrate new capabilities into processes.
Which Avaya Breeze ™ snap-in is offered to provide a core capability for defining, administering, and executing the end-user customer journey?

A) Context Store
B) Engagement Designer
C) Co-Browsing
D) Work Assignment

Solutions: