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Avaya Aura® Contact Center Solution Design Sample Questions:

1. During the discovery conversation, the AMR Medicure Contact Center Manager said they want a tool that allows Voice Recording, Quality Monitoring and Scheduling, and Forecasting for agents Including training.
Which Advanced WFO package would the sales person offer AMR Medicure?

A) Workforce Management package
B) Workforce Optimization package
C) Quality Monitoring package
D) Automated Quality Monitoring package

2. A Contact Center manager wants a thin-client desktop with a powerful widget-driven approach.
Which three deployments are allowed for Avaya IX ™Workspaces? (Choose three.)

A) One-X Agent
B) Voice and Multimedia Contact Server with Avaya Media Server
C) Multimedia Contact Server only
D) Voice Contact Server only
E) Voice and Multimedia Contact Server without Avaya Media Server

3. A Contact Center manager wants a first contact resolution with Avaya Agent Desktop Based on Avaya Breeze®, which solution would Avaya offer with AACC?

A) Avaya Multimedia Messaging
B) Presence Service
C) Engagement Assistant
D) Microsoft Lync

4. The Avaya Aura® Media Server (AAMS) delivers a high Soft DSP / Media channel density.
How many Media Processing Units (MPU) can the AAMS provide with a Large Bare Metal Server?

A) 550
B) 2200
C) 4450
D) 1100

5. There are several factors why customers will buy from Avaya which Include:
* The sales person understand their business.
* The sales person being perceive as a trusted adviser.
* The proposal contains real value in a manner relevant to them.
What are two additional factors? (Choose two,)

A) The proposal value Is obvious, so It is not discussed.
B) Avaya can deliver what has been promised.
C) The executive summary section of the proposal highlights the solution features.
D) Avaya solution Is technologically better or equivalent to other proposals but less expensive.

Solutions: