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Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

1. Refer to the exhibit.

The exhibit contains the deployment options for Communication Manager.
What is the Virtual Appliance that Pod FX Is transitioning to?

A) Avaya Application Server (AAS)
B) Avaya Common Platform (ACP)
C) Avaya Solutions Platform (ASP)
D) Avaya Server Platform (ASP)

2. Avaya OneCloud - Private Delivery provides a single-tenant dedicated software instance designed for large enterprise customers requiring higher feature sets, more control, customization, and higher security options.
Which Private Delivery option uses pre-defined data centers with an automated reference architecture to deliver a standard set of UC and CC solutions?

A) Enterprise
B) Secure
C) Custom
D) ReadyNow

3. A Call Center Elite customer is currently running only a voice channel, and does not have either Interaction Center (IC) or Elite Multichannel (EMC). Which product enables them to implement Multichannel?

A) Avaya Control Manager
B) Avaya Workspaces® for Elite
C) Avaya Breeze®
D) Avaya Oceana®

4. Refer to the exhibit.
A customer wants Avaya Experience Portal as a software platform for supporting omnichannel automation applications, so they can create sophisticated voice and speech applications.
Which component shown in the exhibit is responsible for launching applications?

A) IX™ Orchestration
B) Application Servers
C) Media Processing Platform
D) Experience Portal Manager

5. Avaya Elite Multichannel (EMC) is a Microsoft Windows-based software feature set.
Avaya Elite Multichannel R6.6 integrates with MS Dynamics 365 in which two use cases? (Choose two.)

A) Microsoft Dynamics (thin client) embedded with Avaya Elite Multichannel APIs (channel controls)
B) Avaya Elite Multichannel agent desktop (thick client) and Microsoft Dynamics (thick client) embedded together on the agent desktop
C) Microsoft Dynamics (thick client) embedded with Avaya Elite Multichannel APIs (channel controls)
D) Avaya Elite Multichannel agent desktop (thick client) with Microsoft Dynamics web client

Solutions: