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Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

1. A customer wants to use the Avaya Aura® Media Server (AAMS) because of its advanced multimedia processing features. Which three statements are true for the AAMS? (Choose three.)

A) Pricing is differentiated, so customer will buy AAMS-enabled features unique to each adopter.
B) AAMS is shareable between different adopters.
C) AAMS provides virtualization, high channel density and no playback announcement limits.
D) AAMS provides Communication Manager IP audio functionality.
E) Experience Portal will use the AAMS as a media resource.

2. Application Enablement Services (AES) protocols such as TSAPI, JTAPI, and DMCC, no longer need to be purchased separately with which licensing option?

A) Enablement Licensing (EL)
B) Application Specific Licensing (ASL)
C) Advanced License (AL)
D) Standard License (SL)

3. An existing customer is interested in an Avaya Aura® suite that is comprised of the following applications:
* Desktop applications
* Call Routing Server
* Multimedia services
* Management applications
Based on these requirements, which solution would you recommend to the customer?

A) Avaya Control Manager
B) Avaya Proactive Contact
C) Avaya Aura® Elite Multichannel
D) Avaya Aura® Call Center Elite

4. Avaya IX™ Orchestration is a graphical development tool for creating applications that run on which three Avaya systems? (Choose three.)

A) Avaya Aura® Contact Center
B) Avaya Experience Portal
C) Avaya Aura® Communication Manager
D) Voice Portal
E) Avaya Contact Center Select

5. With Avaya Proactive Outreach Manager (POM) and Afiniti Enterprise Behavioral Pairing, you can increase agent productivity by using Artificial Intelligence (AI) to choose the best agent available to handle an outbound contact, and support behavior-based past and predicted future behavior for a customer or agent.
Which application supports POM and Afiniti Enterprise Behavioral Pairing?

A) Avaya Aura® Session Manager
B) Avaya Intelligent Customer Routing
C) Avaya Aura® Call Center Elite Multichannel
D) Avaya Aura® Call Center Elite

Solutions: