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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. Which Cisco Unified Communications Manager feature is not supported as part of the Multi-Line ACD feature of the Cisco Unified Contact Center Enterprise 8.0(x)?

A) Join Across Lines and Direct Transfer Across Lines
B) Swap and Cancel
C) Call Park and Pickup
D) Logical Partition

2. In the Cisco Unified Contact Center Enterprise solution, which two agent CTI desktop options support Transport Layer Security? (Choose two.)

A) CTI OS Agent Desktop using Java CIL
B) Cisco Agent Desktop
C) CTI OS Agent Desktop using C++ CIL
D) CTI OS Agent Desktop using .NET CIL

3. When using the Cisco Unified Outbound Option SIP Dialer 8.0(x), which statement is true?

A) The SIP Dialer scales to 60 calls per second per dialer.
B) The SIP Dialer uses Cisco Unified Communications Manager routing and dial plans for outbound call routing.
C) The SIP Dialer requires two MR PIMs for duplex SIP dialers.
D) The SIP Dialer engages the agent peripheral gateway for each outbound call.

4. In a Cisco Unified Contact Center Enterprise deployment in which the agents are configured to "auto answer" calls in their agent desk settings, which behavior is expected of the system?

A) As soon as the agent hangs up the phone, the agent can change state to Not Ready to prevent being reserved for the next queued call.
B) The system will wait for the agent to enter any required wrap-up code before sending the next queued call to the agent.
C) If a timed after call work value is set for the system, the system will wait for this timer to expire before sending another call to the agent unless the agent state is changed manually to Available before the timer expires.
D) As soon as the agent hangs up the phone, the next queued call will be sent to the agent regardless of any timed after call work or wrap-up code entry requirement.

5. In the Cisco Unified Contact Center Enterprise solution with Cisco Unified Communications Manager clustering over the WAN, how is the private network for the Peripheral Gateways sized?

A) The PG private network bandwidth is based on the BHCA handled by the Cisco Unified Communications Manager.
B) The PG private network bandwidth is based on the total number of agents on the Cisco Unified Communications Manager.
C) The PG private network bandwidth is fixed at a T1 speed, regardless of call or agent volume.
D) The PG private network bandwidth is double that of the Router/Logger private network in the system.

Solutions: