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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:
1. Which tool is used to create the Cisco organization unit structure in Cisco Unified Contact Center Enterprise 7.0(x) and 7.1(x)?
A) ConfigManager tool
B) Cisco Unified ICM Setup tool
C) Cisco Domain Manager tool
D) Microsoft native domain tools can be used directly for creating these organizational units
2. When is a call type assigned to a call in the Cisco Unified Contact Center Enterprise system?
A) when a call-routing script hits the first Queue to Skill Group node
B) when the call is first post-routed from Cisco Unified Communications Manager
C) when the call is routed to an agent
D) when the call terminates and data is written to the Cisco TCD table
3. What impact does the Cisco Unified Contact Center Enterprise 8.0(x) Mobile Agent option have on the agent peripheral gateway?
A) The number of nailed-up agents with CTI OS cannot be more than 1156.
B) The number of call-by-call agents with CTI OS cannot be more than 1025.
C) There is no impact.
D) The number of call-by-call agents with Cisco Agent Desktop cannot be more than 1,000.
E) The number of mobile agents must be less than 500.
4. Which two statements are Cisco Best Practices when enabling CTI Manager on a Cisco Unified Communications Manager Server? (Choose two.)
A) All phones on the Cisco Unified Communications Manager cluster should be associated with CTI Manager to allow calls to be sent to the phones.
B) CTI Manager must be enabled on the Cisco Unified CallManager publisher to allow CTI applications access to the publisher database.
C) CTI Manager should only be enabled on call-processing subscribers.
D) CTI applications should be load-balanced across all CTI Managers in a cluster.
5. In the Cisco Unified Contact Center Enterprise solution with Cisco Unified Communications Manager clustering over the WAN, how is the private network for the Peripheral Gateways sized?
A) The PG private network bandwidth is based on the BHCA handled by the Cisco Unified Communications Manager.
B) The PG private network bandwidth is based on the total number of agents on the Cisco Unified Communications Manager.
C) The PG private network bandwidth is fixed at a T1 speed, regardless of call or agent volume.
D) The PG private network bandwidth is double that of the Router/Logger private network in the system.
Solutions:
Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: C,D | Question # 5 Answer: A |