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Avaya Oceana® Solution Support Sample Questions:

1. When the 30-day license grace period ends for the Avaya Breeze server, the server goes into which State?

A) Accept New Service State
B) Deny New Service State
C) Block New Service State
D) Active New Service State

2. Which two log files are used to troubleshoot CSC-AES connection problems? (Choose two.)

A) /var/log/Avaya/dcm/pu/AgentControllerService
B) /var/log/Avaya/services/CallServerConnector
C) /var/log/Avaya/services/CustomerControllerService
D) /var/log/Avaya/dcm/pu/CallServerConnector

3. Which parameter uniquely identifies a contact while It is being processed in Engagement Designer?

A) WorkRequestID
B) Caller ID
C) Contextld
D) DNIS Number

4. While troubleshooting web chat interactions, which snap-In service and PU logs must be checked from the Avaya Oceana Cluster#3?

A) CustomerControllerService
B) ORCRestService
C) WAlMRestService
D) AgentControllerService

5. A customer used the debug utility in the Chrome browser after launching the chat session, go to More Tools > Developer Tools, and they find the following error message:
WebSocket connection to 'ws://192.168.10.50/services/websockets/chat' failded: Error during WebSockets handshake: Unexpected response code: 403 What is the problem Indicated by this error message?

A) The customer web chat is unable to connect to Avaya Oceana web chat snap-in.
B) The customer web chat is connected but there is a problem with the web chat snap-in.
C) The customer web chat is connected but there but no agents available In Avaya Oceana.
D) The customer web chat is rejected by the browser proxy or antivirus installed In the PC

Solutions: