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Avaya Oceana® Solution Support Sample Questions:

1. You have successfully deployed the Avaya Oceana solution.
Which two verification steps will confirm that the voice interactions can be delivered to Avaya Oceana agents? (Choose two.)

A) The Avaya Oceana administrators are in READY state for voice channel.
B) The Avaya Oceana agents are in READY state for the email channel.
C) The AES and CSC connections are established.
D) The Avaya Oceana agents are in READY state for the voice channel.

2. While troubleshooting web chat interactions, which snap-In service and PU logs must be checked from the Avaya Oceana Cluster#3?

A) CustomerControllerService
B) ORCRestService
C) WAlMRestService
D) AgentControllerService

3. When the 30-day license grace period ends for the Avaya Breeze server, the server goes into which State?

A) Accept New Service State
B) Deny New Service State
C) Block New Service State
D) Active New Service State

4. Which two steps must be completed before restoring the backup of the Avaya Oceana solution?
(Choose two.)

A) Uninstall the UCA Store Service, no need to restart the nodes of the Avaya Oceana Cluster 1 to delete the UCA Store Space.
B) Ensure that the UCA Store Service is installed on the Avaya Oceana Cluster 1.
C) Uninstall UCA Store Service, then restart the nodes of the Avaya Oceana Cluster 1 to delete the UCA Store Space.
D) Ensure that the UCA Store Service is not installed on the Avaya Oceana Cluster 1.

5. A customer is unable to login to the Agent Workspaces with Multimedia Channels. Given these log messages:
2018-04-24 07:01:11,358 [pool-128-thread-1] config.OcpOceanaMonitorWASProduction INFO -
[M:setOceanaHeartbeatMessage] [T:null].OceanaHeartbeatMessage.MessageText:[GigaSpaces Connection OK. Database connection is Broken. ORC Rest service is reachable (http 200).
AgentControllerService Alive, Cluster Status ACTIVE] Status: [ERROR]
2018-04-24 07:02:09,853 [pool-128-thread-1] serviceability.AgentControllerStatusTask ERROR
- [M:AgentControllerStatusRunnable] [T:null]. Error in DB Connection com.avaya.ocp.db.util.PersistenceException: java.sql.SQLException: [Cache JDBC] Communication link failure: Connection refused at com.avaya.ocp.db.util.DbConnFactoryDbcpPool.getDbConnection (DbConnFactoryDbcpPool.java:166) What is causing these log messages?

A) The LDAP database Is not reachable.
B) The ORC Rest service Is not working.
C) Multimedia Cache database not reachable.
D) The EDM database Is not reachable.

Solutions: