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Apple OS X v10.8 Troubleshooting Sample Questions:

1. Which of the following is the indication that a Mac is loading system software?

A) Boot chime
B) Gray screen
C) Gray Apple logo with a spinning gear
D) Blank screen

2.
Examine the image above. If a Mac displays this flashing folder at startup, it

A) indicates that the unit has failed to pass the power on self test
B) is looking for a Netboot Server
C) is in Internet Recovery mode
D) is unable to find a startup disk that contains boot files

3. Valerie uses OS X Mountain Lion on her MacBook Pro and completed a Time Machine backup just before her vacation. She accidentally deleted an important file that she was updating during the trip and did not bring the backup drive with her. How can she use Time Machine to recover the file?

A) Boot to OS X Recovery and choose Restore files from a Time Machine Backup.
B) Hold the option key then click the Finder Go menu and choose Local Snapshots.
C) Restore the file from a local snapshot by entering Time Machine, finding the file, and clicking Restore.
D) The file can only be restored when she returns home and has access to the backup hard drive.

4. Mike's iMac starts, but stops responding before it reaches the login screen. He does not have a recent backup of his data. You would like to help Mike verify the startup volume, and repair it only if necessary. What is the best way to accomplish this task?

A) Hold the shift key down to Safe Boot the iMac.
B) Start the iMac from OS X Recovery and use Disk Utility.
C) Start the iMac from OS X Recovery and use Terminal.
D) Start up in single-user mode and type the /sbin/fsck -fy command.

5. Your customer enabled FileVault 2. He also forgot the administrator password. How should you help this customer?

A) Startup from OS X Recovery and open the Firmware Password utility.
B) Help the customer erase the hard disk and reinstall OS X Mountain Lion. All of the data is lost if a customer forgets the administrator password.
C) Inform the customer that he can unlock the disk using the recovery key created when FileVault 2 was enabled.
D) Startup from OS X Recovery and choose the Unlock Disk option.

Solutions: