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Apple OS X v10.8 Troubleshooting Sample Questions:

1. If a customer needs to change the permissions of a file to Read-only for all users, what is the recommended method?

A) Always use command line tools to adjust file permissions.
B) Place the file into a folder, then change folder permissions to read only using the Sharing & Permissions pop-up menu in the folders Get Info window.
C) Use Repair Disk Permissions in the Disk Utility to adjust the file's permissions.
D) Use the Sharing & Permissions pop-up menu in the file's Get Info window to choose read only for all users.

2. What version of OS X Snow Leopard must be installed in order to upgrade to OS X Mountain Lion on a supported Mac?

A) 10.6.8
B) 10.6.4
C) 10.6.1
D) 10.6.3

3. A customer who has installed OS X Mountain Lion on his Mac would like to set up a Firmware Password. Where can he find the Firmware Password Utility?

A) In the Utilities menu when booted to OS X Recovery.
B) In the Utilities folder on their startup disk.
C) In the Security & Privacy Systems Preference pane.
D) In the Applications folder on their startup disk.

4. Debra has purchased a new MacBook Pro. She set the Mac up without transferring any of her personal data. A few days later she realized she needs the contents of her previous machine's Users folder. How can she easily obtain the data from the older Macbook Air?

A) The customer should startup from OS X Recovery, then erase the disk and reinstall OS X Mountain Lion to start over and transfer their data.
B) Startup in OS X Recovery to open Migration Assistant.
C) The customer will have to purchase Migration Assistant at the Mac App Store.
D) Migration Assistant is stored in the Utilities folder and can be opened at any time.

5. Which of the following is the indication that a Mac is loading system software?

A) Boot chime
B) Gray screen
C) Gray Apple logo with a spinning gear
D) Blank screen

Solutions: