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Genesys Cloud Certified Professional - Implementation Sample Questions:

1. You have just added a new document to Genesys Cloud so that everyone within the organization can access it when needed. What must you do to ensure that users can find the document when they want to access it?

A) Add a priority of "high" to this document.
B) Number the documents in such a way that this one appears at the top of the list.
C) Make sure you name the document in a way that is easy to search for.
D) Add meaningful tags to the document.

2. What are the operating systems available for Genesys Cloud mobile applications? (Choose two.)

A) EOS
B) Windows 10 mobile
C) IOS
D) Android
E) Blackberry OS

3. If you want all your Edges in an Edge group to use the same WebRTC phone trunk, where should you configure that?

A) In the Edge Groups configuration Network Interfaces tab, select Inherit from Edge Group under the Phone Trunks section
B) In the Edges configuration Network Interfaces tab, select Use the following trunks under the External Trunks section.
C) In the Edges configuration Network Interfaces tab, under the Phone Trunks section, select Inherit from Edge Group and then select WebRTC phone trunk for the respective Edge group.
D) In the Edges configuration Network Interfaces tab, select Use the following trunks under the Phone Trunks section.

4. All of the following are steps that must be completed to configure an Edge appliance. EXCEPT .

A) Create a Site
B) Associate the network interface
C) Authenticate the Edge
D) Assign the Edge to a Site
E) Configure the Edge Connectors
F) Configure a trunk
G) Create an Edge Group

5. Which statements are true regarding the role of Designated Contacts? (Choose three.)

A) Designated Contacts must report any issues to support immediately and let support determine where the issue lies.
B) Designated Contacts are the only people within an organization with access to the Resource Center.
C) Designated Contacts provide the first level of support for their organization.
D) Designated Contacts are the only people within the organization who may contact and work with support.
E) Designated Contacts must troubleshoot an issue to the point that they determine that the problem does not lie within their responsibility.

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