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Genesys Cloud Certified Professional - Implementation Sample Questions:

1. What type of trunk would you configure to connect to AudioCodes phones?

A) Phone trunk
B) WebRTC phone trunk
C) External trunk
D) Network interface trunk

2. When you configure to place a call outside the contact center, is it possible for you to assign a default country code?

A) No
B) Yes

3. When connecting the Edge appliance to your local area network, which is the best practice to deploy the Edge using two of the standard interfaces - WAN and Port 2?

A) It should be connected to a network segment that has outbound access to the public Internet.
B) It should be connected to the same network segment that the Bridge server is on.
C) It should be connected to a different network segment that has access to your company intranet.

4. You want to upload a checklist to Genesys Cloud so that the Adventure Specialists can all access it to use when preparing for a new adventure. Which menu item would you click to start the upload process?

A) Activity
B) Chat Icon
C) Documents
D) Admin

5. Which platform component manage account configuration, directory search, user membership. phone call routing, agent assignment?

A) Communication Services
B) Core Services
C) Application Services
D) Public Interface Services

Solutions: