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Huawei Certified Pre-sales Associate-Unified Communications Sample Questions:

1. The main technical elements that constitute market returns include () (multiple choices in this question)

A) Contact Center Business
B) IP phone line / IP phone
C) VoIP/UC service
D) Collaborative application

2. Each IVR process and skill queue can have a business type to facilitate reporting statistics by business type. ()

A) FALSE
B) TRUE

3. Number of users supported by the eSpace U1930 ()

A) 300
B) 100
C) 10000
D) 1000

4. Quality inspectors can use the CMS tool to query playback recordings and evaluate agent performance.
What conditions can the quality inspector use to query the recording? () (multiple choice of this question)

A) Query by call duration. For example, query a call with a call duration of more than 10 minutes.
B) Recording start time and end time, the system will query the recording files in this time period.
C) Query the recording by keyword.
D) Query by agent number or customer number

5. The eSight network management system does not support the management of terminal devices?

A) SBC
B) U1900 Gateway
C) IAD
D) Analog phone

Solutions: