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HP LaserJet Solutions Sample Questions:

1. After performing a cold reset the customer cannot get the wireless print server configured correctly. What should you suggest to this customer?

A) Print a configuration page
B) Replace the print server
C) Disable any firewalls
D) Replace the printer

2. A customer needs assistance performing printer roller maintenance. What should you do?

A) Schedule a service technician to help the customer if the customer is unsure of how properly perform the procedure
B) Consult the User Guide for the specific procedure for each type of device and guide the customer through the procedure
C) Consult the Quick Reference Topic Library available at the end of the Roller Maintenance Fundamentals course.
D) Ask the customer to complete the steps in the Show Me demonstration of the Paper Jam Fundamental course.

3. Certpaper.com has a LaserJet 4100 MFP, in which there was a failed hard disk drive (HDD). The faulty 20GB HDD has been replaced with a new 40GB HDD. Now the customer is unable to find the 'Send' option under 'Configure Device' on the control panel. What is the issue?

A) the 40GB HDD is not compatible and needs a 20GB HDD
B) firmware needs to be downloaded on to the HDD
C) the sending option is never available in the control panel
D) the HDD is not initialized

4. A technician can fix paper jams. Preventing them is the responsibility of the users. What is the technician's prevention role? (Select two.)

A) bringing the cause of a jam to the customer's attention and instructing the customer on how to keep it from happening again
B) telling the customer that noncompliance with media specification guidelines can void the warranty
C) ensuring that the customer understands that jams are unavoidable and to call if it happens again
D) fixing the jam and leaving the site as soon as possible so as not to disturb the customer's operations

5. What is the first component to be energized in the warm-up stage of timing sequence?

A) the duplex assembly
B) the cooling fans
C) the main motor
D) the fusing assembly

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