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HP LaserJet Solutions Sample Questions:

1. What is one difference between a serial port and a parallel port?

A) Parallel cables tend to be much longer than serial cables.
B) Serial ports send eight bits of data over multiple wires simultaneously, while parallel ports send one bit at a time.
C) Parallel ports send eight bits of data over multiple wires simultaneously, while serial ports send one bit at a time.
D) Using a serial port and cables tends to be more expensive than using a parallel port and cables.

2. Which paper path component prevents multiple sheets of paper from being fed into the printer?

A) switchback assembly
B) pickup rollers
C) separation pad
D) feed guide assembly

3. Which feature/menu provides access to downloading firmware and resets?

A) Service
B) Device maintenance
C) Pre-boot
D) Administration

4. A fuser wrap condition occurs when the fuser detects the leading edge of the paper, but not the trailing edge. What is the mechanical cause of this condition?

A) Media wraps around or sticks to the fuser.
B) The fuser does not warm up in time.
C) The fuser sensors are not working.
D) Media does not reach the fuser.

5. You are dispatched to Certpaper.com location where a LaserJet printer is experiencing intermittent failures and error conditions. What diagnostic tool should you utilize to troubleshoot and diagnose the problem?

A) Configuration page
B) Maintenance logs
C) Event log
D) Engine test

Solutions: