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HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:

1. What is a good reason to download and install the latest driver updates and software patches when servicing HP computers (remember to ask the customer before upgrading)?

A) Software patches and driver updates increase compatibility with specific programs, and reviewing technical bulletins before installing updates is critical.
B) Software patches and driver updates are integrated into the products and automatically installed as soon as the computer recognizes the new device.
C) Software patches and driver updates can improve USB performance with an increase equal to USB 2.0 ports performing at the same level that UBS 3.0 ports do.
D) Software patches and driver updates provide code necessary for the computer hardware to remain compatible with changing technologies and to enhance performance.

2. What happens to systems that use the non-UEFI based HP BIOS when the Real-Time Clock (RTC) battery is replaced?

A) The system date and time are cleared, but passwords and customized settings are backed up.
B) The system date and time are backed up, but passwords and customized settings are cleared.
C) The system date and time, saved passwords, and customized settings are cleared.
D) The system date and time, saved passwords, and customized settings are backed up.

3. Which service descriptions are true of HP's self-repair service? (Select two.)

A) HP pays for shipping the replacement parts, and the customer pays for return shipping of unused and defective parts.
B) HP provides remote diagnosis, remote remedy, and shipping of necessary repair parts to the customer. The customer is responsible for installing the parts and returning all defective and unused parts to HP.
C) HP provides remote diagnosis, picks-up the product for repair, and returns the product to the customer
D) HP pays for all parts and shipping.
E) The customer can choose to install the replacement parts and return the defective parts to HP, or the customer can have HP install and return parts for a fee.

4. Which services does HP handle (rather than the service provider) for WWAN module issues? (Select two)

A) Billing issues
B) Account settings configuration
C) Network issues
D) Initial hardware setup
E) Hardware configuration

5. Which two Web sites provide information to locate replacement part numbers?

A) HP PartSurfer and HP Services Media Library
B) HP Replacement Parts and HP Warranty Lookup
C) HP Channel Services Network and HP PartSurfer
D) HP Replacement Parts and HP Services Media Library

Solutions: