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HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:
1. Which two Web sites provide information to locate replacement part numbers?
A) HP PartSurfer and HP Services Media Library
B) HP Replacement Parts and HP Warranty Lookup
C) HP Channel Services Network and HP PartSurfer
D) HP Replacement Parts and HP Services Media Library
2. How should you detach the antenna when servicing wireless networking components?
A) Bend the cable up and down until the cable is loose.
B) Pull straight on the connector until the cable is loose.
C) Tug lightly on the cable until the cable is loose.
D) Twist the cable until the cable is loose.
3. To prevent receiving memory modules that test with no fault found, what diagnostic test must be performed before HP authorizes replacement of memory modules under warranty?
A) HP USB diagnostics memory test
B) BIOS memory test
C) HP Support Assistant memory diagnostic test
D) HP Vision diagnostics memory test
4. You have configured the SATA RAID controller to IDE Emulation mode to perform hard disk self-tests.
What happens if you forget to configure the controller back to RAID mode before loading the operating system?
A) The system tries to load the wrong storage driver causing permanent damage and possible data loss.
B) The BIOS detects existing RAID bytes on the hard drives and automatically switches the controller back to ACHI/RAID mode.
C) The BIOS detects existing RAID bytes on the hard drives and sends an error code and a message to place the drives back into array mode.
D) If the system is configured for RAID 5. it starts up normally, but it recognizes other drives only as logical drives requiring reconfiguration of the RAID.
5. A technician visiting a customer site finds spilled coffee on a malfunctioning HP notebook computer. The notebook has a standard warranty and requires new parts to complete the repair. How does this condition affect the warranty? (Select two)
A) This condition voids the standard warranty.
B) Contamination issues void the warranty only for mouse devices and keyboards.
C) The warranty covers this type of accidental damage protection.
D) The warranty is unaffected if the customer has purchased accidental damage protection.
Solutions:
Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: D |