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EXIN ITIL 4 Foundation Sample Questions:

1. Which of the following should IT service continuity strategy be based on?
1. Design of the service metrics
2. Business continuity strategy
3. Business impact analysis (BIA)
4. Risk assessment

A) 1, 2 and 4 only
B) 1, 2 and 3 only
C) 2, 3 and 4 only
D) 1, 3 and 4 only

2. What type of change is pre-authorized, low risk, relatively common, and follows a procedure or work instruction?

A) A normal change
B) A standard change
C) An emergency change
D) An internal change

3. What do customer perceptions and business outcomes help to define?

A) Key performance indicators (KPIs)
B) The total cost of a service
C) The value of a service
D) Service metrics

4. What is the purpose of the 'deployment management' practice?

A) To set clear business-based targets for service performance
B) To ensure services achieve agreed and expected performance
C) To move new or changed components to live environments
D) To make new or changed services available for use

5. Which practice has a purpose that includes ensuring that risks have been properly assessed?

A) Service level management
B) Problem management
C) Change control
D) Service configuration management

Solutions: