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EXIN ITIL 4 Foundation Sample Questions:

1. Which practice has a purpose that includes aligning the organization's practices and services with changing business needs?

A) Continual improvement
B) Service level management
C) Service configuration management
D) Relationship management

2. Which practice has a purpose that includes ensuring that risks have been properly assessed?

A) Service level management
B) Problem management
C) Change control
D) Service configuration management

3. What is the purpose of the 'relationship management' practice?

A) To set clear business-based targets for service performance
B) To establish and nurture the links between the organization and its stakeholders
C) To support the agreed quality of a service handling all agreed, user-initiated service requests
D) To align the organization's practices and services with changing business needs

4. Which is one of the five aspects of service design?

A) Corporate governance and policy
B) Risk analysis and management approach
C) Management information systems and tools
D) Management policy for business case creation

5. Which service transition process provides guidance about converting data into information?

A) Change evaluation
B) Service asset and configuration management
C) Knowledge management
D) Service validation and testing

Solutions: