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Microsoft Dynamics CRM 2011, Customization and Configuration Sample Questions:

1. Which type of customization is not supported by Microsoft Dynamics CRM 2011?

A) automating business processes through Microsoft Dynamics CRM dialogs
B) creating entities, fields, forms and charts within Microsoft Dynamics CRM
C) extending Microsoft Dynamics CRM by using application event programming
D) modifying the Microsoft Dynamics CRM website files and settings
E) customizing the Microsoft Dynamics CRM schema

2. In Microsoft Dynamics CRM 2011, which security privileges are required for a user to attach a note to an organization-owned custom entity?

A) Share privilege on the Note entity and Write privilege on the custom entity
B) Create privilege on the Note entity and Append privilege on the custom entity
C) Append To privilege on the Note entity and Append privilege on the custom entity
D) Append privilege on the Note entity and Append To privilege on the custom entity

3. In Microsoft Dynamics CRM 2011, with which of the following does the Share privilege allow users to share records? (Choose all that apply.)

A) other teams
B) any other business unit
C) any child business unit
D) other users

4. In Microsoft Dynamics CRM 2011, you create a global option set. You use the option set in a field in the Contact entity and in a field in the Account entity. In the Contact entity, you add a new item to the option set, set the default value to the new option, and disable auditing for the field. How do the changes to the Contact entity affect the Account entity?

A) The new item in the option set will be added to the option set in the Account entity and the new default value will be set, but the change to the auditing setting will not affect the Account entity.
B) All the changes to the Contact entity automatically appear in the Account entity.
C) The changes to the Contact entity do not affect the Account entity.
D) The new item in the option set will be added to the option set in the Account entity, but the default value and auditing setting changes will not affect the Account entity.

5. A company uses Microsoft Dynamics CRM 2011. You need to ensure that when the ownership of an account is transferred, only associated user-owned cases that have a status of Open are assigned to the new owner. Which relationship behavior should you set in the one-to-many (1:N) relationship between accounts and cases?

A) Cascade User-Owned
B) Cascade All
C) Cascade Active
D) Cascade None

Solutions: