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Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 Sample Questions:
1. DRAG DROP
The U+ Bank marketing department wants to leverage the next-best-action capability of Pega Customer Decision Hub on its website to promote new offers to each customer.
Place the events in the sequential order.
2. U+ Bank has recently introduced a few mortgage offers that are presented to qualified customers on its website- The business now wants to prevent offer overexposure, as overexposure negatively impacts the customer experience.
Select the correct suppression rule for the requirement: If a customer has clicked on any of the mortgage offers a total of three times in the last 7 days, do not show any mortgage offers to that customer for the next 10 days.
A) Suppress an action for 7 days if there are three clicks on the web channel in the last 10 days.
B) Suppress a group of actions for 10 days if there are three clicks on the web channel in the last 10 days.
C) Suppress an action for 10 days if there are three clicks for any channel in the last 7 days.
D) Suppress a group of actions for 10 days if there are three clicks on the web channel in the last 7 days.
3. A financial institution has created a new policy that states the company will not send more than 500 emails per day.
Which option allows you to implement the requirement?
A) Applicability rules
B) Suppression rules
C) Volume constraints
D) Customer contact limits
4. MyCo, a telecom company, introduced fiber optic service in the northern region of the country. They want to advertise this service on their website by using a banner and target the customers living in that area.
What do you need to configure in the Next-Best-Action Designer to implement this requirement?
A) Applicability rules
B) Audience
C) Prioritization formula
D) Customer segment
5. U+ Bank, a retail bank, follows all engagement policy best practices to present credit card offers on their website. The bank has introduced a new credit card offer, the Rewards card. Anna, an existing customer, currently holds a higher value card. Premier Rewards, and does not see the new Rewards card offer.
What condition possibly prevents Anna from seeing the new Rewards card offer?
A) Suppression rules
B) Applicability
C) Suitability
D) Eligibility
Solutions:
Question # 1 Answer: Only visible for members | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: C |