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Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 Sample Questions:

1. U+ Bank has recently introduced a few mortgage offers that are presented to qualified customers on its website- The business now wants to prevent offer overexposure, as overexposure negatively impacts the customer experience.
Select the correct suppression rule for the requirement: If a customer has clicked on any of the mortgage offers a total of three times in the last 7 days, do not show any mortgage offers to that customer for the next 10 days.

A) Suppress an action for 7 days if there are three clicks on the web channel in the last 10 days.
B) Suppress a group of actions for 10 days if there are three clicks on the web channel in the last 10 days.
C) Suppress an action for 10 days if there are three clicks for any channel in the last 7 days.
D) Suppress a group of actions for 10 days if there are three clicks on the web channel in the last 7 days.

2. U+ Bank, a retail bank, wants to send promotional emails related to credit card offers to their qualified customers. The business intends to use the same action flow template with the desired flow pattern for all the credit card actions.
What do you configure to implement this requirement?

A) File template
B) Email treatment
C) Output template
D) Dynamic template

3. U+ Bank wants to offer credit cards only to low-risk customers. The customers are divided into various risk segments from Good to Very Poor. The risk segmentation rules that the business provides use the Average Balance and the customer Credit Score.
As a decisioning consultant, you decide to use a decision table and a decision strategy to accomplish this requirement in Pega Customer Decision Hub.

Using the decision table, which label is returned for a customer with a credit score of 240 and an average balance 35000?

A) Fair
B) Good
C) Very Poor
D) Poor

4. DRAG DROP
You are a decisioning consultant responsible for configuring offer prioritization for home loan offers based on the business requirements.
Select each prioritization factor on the left and drag it to the correct condition on the right.

5. Using Pega Customer Decision Hub, a mobile company transitions from a one-to-many to a one-to-one marketing approach.
The company is introducing a new data plan.
To offer the new data plan, what must the mobile company focus on when implementing the Next-Best-Action paradigm?

A) Maximize customer churn for low-value customers
B) Customer relevancy and business profitability
C) Offer the new retention plan for all customers in a certain region
D) Meet the quarterly targets regardless of customer needs

Solutions: