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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. The Customer Call Reporter (CCR) installation is now completed, but a user with the name "Agent1" is not showing on the CCR Web page. What should you check?

A) "Agent1" cannot be used as a name for a CCR agent.
B) Go to CCR and check on Supervisor Settings and enable Agent1 as a CCR agent.
C) Go to Supervisor Settings in Manager and enable Agent1 to be a CCR agent.
D) Go to CCR, log-in as Administrator, and enable Agent1 as a CCR agent.

2. In addition to IIS, which two other software prerequisites do you need for a CCR installation? (Choose two.)

A) Microsoft C#
B) Microsoft .NET Framework 3.5 Family Updates
C) DCOM service
D) MSDE 2000
E) MS-SQL 2005/Express

3. Which VoiceMail Pro to email service type is configured from the Voicemail Client under Preferences and General?

A) MAPI
B) UMS Web
C) IMAP
D) SNMP

4. A customer wants to set up two IP500v2 Office control units at different sites. Which H.323 supplementary service signaling method would you choose to automatically exchange information about users and extensions, allowing remote users to be called without any additional configuration on the local IP Office?

A) QSIG-B
B) H.450
C) QSIG-A
D) IP Office SCN
E) None

5. A customer is requesting space required for an IP500 and expansion modules. IT says that they have 12U space (2U = 73mm / 2.9") available in their rack. 35 DS phones and 30 analog phones are required. The customer also has one analog trunk. In case of power failure, one analog phone has to ring. The VMPRO server takes 4U space on the rack. What is the minimum space required for the IP Office?

A) 2U
B) 8U
C) 12U
D) 6U

Solutions: