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Apple Macintosh Service Sample Questions:

1. The best piece of information you can obtain to properly determine the correct AppleCare name for any Mac is ___.

A) the serial number
B) the EMC number
C) the model number
D) the MAC address

2. Which of the following most accurately describes what happens during Safe Sleep activation in Mac portables?

A) The contents of RAM are written to NVRAM before sleep.
B) The contents of the hard disk are encrypted before sleep.
C) The contents of RAM are written to hard disk before sleep.
D) The contents of the hard disk are read into RAM before sleep.

3. You are attempting to power a Mac mini (Mid 2007) with an 85 Watt power adapter. Will this work?

A) No
B) Yes

4. A customer iBook G4 forgets the time and date when the main battery is completely drained and there is no AC adapter connected for several hours. Is this behavior normal?

A) No
B) Yes

5. In order to read ANY of the diagnostic LEDs in a Mac Pro, you must press the DIAG_LED button on the logic board.

A) True
B) False

Solutions: