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Avaya APSS Avaya Solutions for Midsized Customers Online Test Sample Questions:

1. What features does Avaya Call Reporting provide, which Media Manager does not? (Select three.)

A) Customizable reporting
B) Basic call recording
C) Complete and searchable call data
D) Integrated video capture for agents and callers
E) Real-time agent wallboards and dashboards

2. You are reaching out to a prospective customer to discuss Avaya IX TM Workforce Engagement Select.
Who should you reach out to as the primary decisionmakers? (Select two.)

A) Quality assurance managers and supervisors
B) Contact Center directors and managers
C) Director of IT
D) Contact Center agents

3. Your customer describes a recent experience where live monitoring and agent desktop screen captures would have helped to more quickly resolve an issue.
Which Avaya IX TM Workforce Engagement Select package would provide that functionality?

A) Standard Edition
B) Quality Management Edition
C) Workforce Management
D) Desktop Trigger
E) Recorder Edition

4. Which of the following customer concerns are related to customer experience? (Select two.)

A) Driving efficiencies
B) Simplifying management
C) Bring Your Own Device (BYOD)
D) Customer Satisfaction
E) Contextual experiences

Solutions: