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Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:

1. In the Intelligent Customer Routing (ICR) deployment, Chicago and Denver are the two call centers. Both call centers have an equal number of agents to handle calls for a specific skill. You want to route more calls to the Chicago call center.
What needs to be done while configuring Skill and Vector Directory Number (VDN)?

A) On the Skill configuration page, configure the Agent Strategy as "Preferred location". On the VDN configuration page, set a higher Adjust By value for the VDN on the Chicago call center compared to the Adjust By value for VDN on Denver call center.
B) On the Skill configuration page, configure the Agent Strategy as "UCD-MIA". On the VDN configuration page, set a higher Adjust By value for the VDN on the Chicago call center compared to the Adjust By value for the VDN on Denver call center.
C) On the Skill configuration page, configure the Agent Strategy as "Preferred Location". On the VDN configuration page, set a higher Adjust By value for the VDN on the Denver call center compared to the Adjust By value for the VDN on the Chicago call center.
D) On the Skill configuration page, configure the Agent Strategy as "UCD-MIA". On the VDN configuration page, set a higher Adjust By value for the VDN on the Denver call center compared to the Adjust By value for the VDN on the Chicago call center.

2. Which Intelligent Customer Routing (ICR) component load balancing routing requests across multiple ICR Cores?

A) the ACR call Control application (CCA)
B) the ICR Core
C) the ICR Pluggable Data Connector (PDC)
D) the Self Service Application (SSA)

3. You are installing a new Avaya Aura Experience Portal system.
Which three Experience Portal Manager (EPM) web pages must you configure in order to get the system to take a call? (Choose three)

A) MPP Servers
B) VoIP Connections
C) EPM Servers
D) Alarm Codes
E) Applications

4. You need to identify whether your customer is using an enterprise license server to push an allocation license file down to local WebLM server on the Avaya Aura Experience Portal (AAEP) or if the license resides permanently on the AAEP.
How will you determine what mode of license is being used?

A) At the Linux CLI level, navigate to $CATALINA_HOME/webapps/WebLM.data/log and list the files with the is-1 command. If the file naming conversation is in the format of ALF_XXXXXXXXXXXXX.xml, then an allocation license has been pushed from an Enterprise License Server.
B) At the Linux CLI level navigate the $CATALINA_HOME/Webapps/WebLM/license and lists the files with the is-1 command. If the file naming conversation is in the format of ALF_XXXXXXXXXXXXX.xml, then an allocation license has been pushed from an Enterprise License Server.
C) At the Linux CLI level, navigate to $AVAYA_VPMS_HOME.lib.wecapps/WebLM/license and list the files with the is-1 command. If the file naming conversation is in the format of ALF_XXXXXXXXXXXXX.xml, then an allocation license has been pushed from an Enterprise License Server
D) At the Linux CLI level navigate to $CATALINA_HOME/Webapps/WemLM/META-INF and list the files with the is-1 command. If the file naming conversation is in the format of ALF_XXXXXXXXXXXX.xml, then an allocation license has been pushed from an Enterprise License Server.

5. A customer creates a campaign but it is failing to start.
Which two logs should be checked for possible error messages? (Choose two)

A) $POM_HOME/logs/CmpDirService.out* log files
B) $POM__HOME/logs/PIM _CmpMgr.log* log files
C) $POM _HOME/logs/PIM_Web.log log* files
D) $POM_.HOME/logs/CmpMgrService.out* log files
E) $POM_HOME/logs/PIM_CmpDir.log* log files

Solutions: