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Avaya Equinox® Solution with Avaya Aura® Collaboration Applications Support Sample Questions:

1. In a Team Engagement deployment, the Avaya IXTM Workplace Thick Client (Windows/Mac/iOS/Android) registers and communicates to which component?

A) Avaya Aura Web Gateway
B) Avaya Aura Session Manager
C) Equinox Management Server
D) Avaya Aura Media Server

2. In an Avaya Aura release 8.0.1 environment, where is the best place to start troubleshooting Instant Messaging issues?

A) Presence Services Snap-In/Avaya Breeze
B) Avaya Aura Communication Manager
C) Avaya Aura Messaging (AAM)
D) Avaya Aura Device Services (AADS)

3. The Instant Messaging and Multimedia Messaging capabilities of a User can be checked using which technique?

A) Addressing a web browser to https:///aem/resources
B) From the Multimedia Messaging GUI on the User Management page
C) Addressing a web browser to https:///acs/resources/configurations
D) From the Multimedia Messaging GUI on the Messaging Profile page

4. When an Avaya IX Workplace Client user tries to send an Instant Message, a Send Failed error message is displayed.
Where and how could this error be corrected?

A) In AADS web GUI, verify and correct the value for SET ESMSRVR parameter.
B) From the Multimedia Messaging CLI, verify and correct the local host FQDN in etc/hosts.
C) In SMGR web GUI, verify and correct the value for IM Gateway in the User's Profile.
D) From the Breeze CLI, run the configuration script and verify/correct the Front-End FQDN.

5. A customer is unable to send or receive IM/Multimedia messages from their Avaya IXTM Workplace for Windows Client. The following error message is displayed:
The messaging service is not currently available. What is the causing this problem?

A) The Breeze cluster hosting Presence Services is currently set to Deny New Service.
B) The user's Multimedia Messaging account is currently suspended.
C) The user does not have an Enhanced Multimedia Messaging license assigned.
D) The Breeze cluster hosting Presence Services is currently set to Offline Mode.

Solutions: