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Avaya IP Office Configuration and Maintenance Sample Questions:

1. If ISDN/PRI calls are getting dropped, which tool should be used to troubleshoot the issue?

A) Debug Manager on DTE port
B) System Monitor with ISDN L3 filter options enabled
C) SSA Snapshot
D) System Monitor with default filters

2. A customer has a help desk call center with 50 agents. Agent time on call are billable to the clients calling in. which combination of features best meets their needs?

A) ACD to distributed Hunt Groups and one-X Portal Call Accounting
B) ACD via VM Pro Campaign Manager and a campaign database
C) VoiceMail Pro, Account codes with CLI, one-X Portal Call Accounting
D) ICR with account codes and CDR-enabled for billing.

3. Which applications are provided with an IP Office Application Server DVD? (Choose two.)

A) System Status Application
B) one-X@ Portal
C) VoiceMail Pro
D) IP Office Manager
E) Monitor

4. Which user profiles can use Email reading with Text-to-Speech (TTS)? (Choose two.)

A) Teleworker User
B) Mobile User
C) Basic User
D) Power User
E) Office Worker User

5. In Windows Services, which tab would you use to allow the VoiceMail Pro service to run as a specific user?

A) General
B) Log on
C) Advanced
D) Dependencies

Solutions: