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Avaya Workforce Engagement Support Certified Sample Questions:

1. Which Avaya Workforce Engagement component can help customers evaluate an agent and increase customer satisfaction?

A) Wfm
B) Coaching
C) eLearning
D) Interactions

2. When setting up voice recording,whichstatement describes the purpose of member groups?

A) It maps employees to extensions and data sources
B) It specifies the actual extensions in use in your system, and associates them with the data source
C) It creates groups of extensions for management purposes and defines the type of recording for your particularenvironment
D) It enables the translation of recorded events from third-Paty systems

3. A rule triggers recording when the supervisor is either Supervisorl or Supervisor2 if the call is placed on hold more than three times and if the entire call is longer tan 20 minutes (1,200 seconds). This id an example of which Recording Rules criteria?

A) Schedule
B) Attribute
C) Condition
D) Rule

4. In Avaya Contact Recorder Advanced (ACRA), you want to view information related to your configuration such as adapters, data sources, recording rules and real time monitors. Which monitoring tool collects this information?

A) Capture Status
B) Integration Service Status
C) Recorder Status Summary
D) Configuration Checker

5. Which log covers the Central Application Database server installation in Avaya Workforce Engagement?

A) \logs\centralContact\Summary
B) \logs\centralApp\Summary
C) \logs\CommonDB\Summary
D) \logs\centralDWH\Summary

Solutions: