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Cisco CCIE SP Operations Written Sample Questions:

1. According to ITIL@ v3 framework, which type of warranty test that service providers undertake to implement general and service level controls is used to ensure that the value that is provided to customers is complete and not eroded by any avoidable costs and risks?

A) continuity
B) availability
C) security
D) capacity

2. What is the standard method to gather network-device-level performance data?

A) SNMP trap
B) TFTP
C) syslog
D) SNMP get

3. According to ITIL@ v3 framework, for incident and problem management, which process mechanism allows for storage of previous knowledge of incidents and problems, their solutions, and the means to facilitate quicker diagnosis and resolution if they recur?

A) known-error database
B) root cause analysis engine
C) incident escalation process
D) incident resolution process

4. DRAG DROP

5. According to ITIL@ v3 framework, which service operation process with regard to monitoring and control methods, ensures that either the processes are being performed as intended (no circumvention and still fit for purpose) or that any required changes or improvements need to be identified?

A) service operation audits
B) measurement, metrics, and key performance indicators (KPIs)
C) monitoring in test environments
D) reports and action plans

Solutions: