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How to book the Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02
Taking a Certification Exam Guide provides instructions for registering, accessing, and taking exams.
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We recommend the following course prerequisites prior to beginning ICCE:
- Configuring Call Flows
- Administering the CIC System
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Introduction to Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02
Certified Interaction Center Engineer (ICCE) certification can be obtained by earning passing scores on the Bootcamp tests of the CIC Core and Interaction Center Certified Engineer (ICCE). This credential gives the student the expertise and skills required to introduce the Interaction Center Platform® and to help it. The student will learn about the Customer Interaction CenterTM (CIC) architecture and apply that information to an Interaction Center Platform system implementation.
