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Cisco Certified Support Technician (CCST) IT Support Sample Questions:

1. A user's Windows 10 PC is experiencing frequent system crashes and blue screen errors. The user needs to perform diagnostic tests to identify the issue. What should the technician instruct the user to do first?

A) Boot the PC into Safe Mode
B) Update the PC's BIOS
C) Reinstall the operating system
D) Replace the PC's hard drive

2. When troubleshooting network issues on a Mac, a user may need to check their computer's IP address.
Which section in the System Settings should the IT support technician instruct the user to visit to find their IP address?

A) Displays
B) Sharing
C) Internet Accounts
D) Network

3. A user cannot access Windows due to a recent software installation that caused stability issues.
How can the user revert the changes without losing their personal files?

A) Boot into Safe Mode and uninstall the software
B) Delete the software's installation folder in Safe Mode
C) Conduct a hard reset of the system
D) Use System Restore from the Advanced Startup Options menu

4. During a video conference, a user's Bluetooth headphones suddenly disconnect from their laptop.
After reconnecting, the headphones disconnect again within a few minutes.
What should the technician suggest first?

A) Replace the laptop's Bluetooth adapter
B) Perform a factory reset on the headphones
C) Move closer to the Bluetooth source to ensure a stronger connection
D) Change the WiFi channel on the user's router

5. A user is preparing to upgrade their Linux system and needs to check their current operating system version to ensure compatibility with new software.
Which command should the technician advise the user to execute?

A) lsb_release -a
B) uname -r
C) cat /etc/*-release
D) dmesg | grep Linux

Solutions: