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Cisco Customer Success Manager : 820-605

820-605
  • Exam Code: 820-605
  • Exam Name: Cisco Customer Success Manager
  • Updated: May 10, 2025
  • Q & A: 159 Questions and Answers
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Cisco 820-605 Exam Topics:

SectionWeightObjectives
Customer Success Management20%- Explain the elements of customer onboarding
  • Deployment planning
  • Priority success focus
  • Timeline to value
  • Feature matrix utilization

- Explain the purpose of essential customer management activities

  • Customer and industry observations
  • Customer conversations and interactions
  • Account data and scoreboard review
  • Capturing moments of success
  • Success Plan review

- Explain communication needs of stakeholders

  • Customer Executive
  • Account Manager
  • Customer User
  • Services
  • Business Unit

- Describe the Quarterly Success Review process
- Identify outcomes from a Quarterly Success Review
- Identify opportunities for customers to act as advocates

Barrier Management25%- Identify types of customer barriers
  • Business
  • Operational
  • Technical
  • Corporate Culture

- Describe sources used to identify customer barriers

  • Tools (telemetry, consumption data)
  • Process
  • People

- Identify customer barriers

  • Observation
  • Conversation
  • Data

- Identify actions that impact time to value for common customer barriers

  • Stalled or prolonged implementation
  • Loss of a project sponsor
  • Lack of product features
  • Product quality or performance issues
  • Product is not the right fit for the customer
Expand Opportunities and Renewal15%- Describe types of expand opportunities
  • Additional features
  • New use cases
  • Additional User groups
  • New solutions
  • Change management services

- Identify potential expansion opportunities across the customer lifecycle from a customer success plan
- Create an adoption campaign to identify expand opportunities
- Update customer success plan with expand opportunities
- Explain the elements of a renewal risk analysis
- Create mitigation plans that address risk factors

Customer Success Industry15%- Explain the key drivers creating the need for Customer Success
- Define customer success (expected and unexpected value)
- Explain the customer lifecycle journey
- Compare customer success, customer support and sales
- Explain the value proposition for customer success
  • Vendor
  • Customer

- Explain different IT purchasing and consumption models

  • Software licensing
  • Service subscriptions
  • Enterprise agreements
  • CapEx vs OpEx

- Identify the key metrics for customer success

  • Leading indicators
  • Lagging indicators

- Explain the financial implication of the following metrics

  • Churn
  • Expand
  • Renewal (MRR, ATR, LTV, ACV)

- Describe customer engagement models based on customer segmentation

  • High touch
  • Virtual touch
  • Digital touch

- Describe the objectives of the Customer Success Manager

Success Plan Creation25%- Identify the product or solution purchased
- Identify key stakeholder roles
- Validate the desired business outcome based on information obtained from key stakeholders
- Identify critical success factors to connect to business outcomes
- Analyze the account baseline to identify gaps
  • Tools
  • Process
  • People

- Analyze a customer health score

  • Product Usage
  • Product Quality
  • Customer Sentiment
  • Customer Financials

- Describe the common elements of a customer success plan
- Explain the purpose of targeted use cases
- Identify the individuals and responsibilities within a RACI
- Explain how outcomes, Key Performance Indicators (KPI) and metrics contribute to customer value achievement

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Cisco 820-605 Exam Certification Details:

Exam NameCisco Customer Success Manager
Duration120 minutes
Recommended TrainingCisco Customer Success Manager (DTCSM) v2.1
Number of Questions55-65
Passing ScoreVariable (750-850 / 1000 Approx.)
Sample QuestionsCisco 820-605 Sample Questions
Exam RegistrationPEARSON VUE
Exam Price$250 USD
Exam Code820-605 CSM

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Cisco 820-605 exam is the most powerful certification that candidates can have on their resumes. But for this, they will have to pass 820-605 questions. Cisco 820-605: Cisco Customer Success Manager Exam is a challenging exam to pass this exam candidates will have to work hard with the help of the right focus and preparation material passing this exam is an achievable goal. Shaheensteel help candidates by providing the most relevant and updated 820-605 exam dumps. Furthermore, Shaheensteel aim to provide the best 820-605 exam dumps that are verified by the Cisco experts. If candidates feel any doubt in the 820-605 practice test, then our team is always there to help them. So, candidates want instant success in the 820-605 exam with quality 820-605 training material then Shaheensteel is the best option for them because our management is well trained in it and we update each question of all exams regularly after consulting recent updates with our Cisco-certified professionals. 820-605 exam dumps pdf is the perfect way to prepare for the 820-605 exam with good grades on the just first attempt.

Introduction to Cisco 820-605: Cisco Customer Success Manager Exam

This 820-605 exam test would test Field Engineers on their understanding of the FlexPod approach. This evaluation measures the candidate's awareness of configuring the FlexPod solution components and involves handling and troubleshooting certain components in a practical multi-hypervisor network. Around the same time, this analysis assesses the candidate's understanding of how the FlexPod approach aligns with the data center design.

Reference: https://www.cisco.com/c/en/us/training-events/training-certifications/certifications/digital-transformation-specialist/customer-success/manager.html#~overview

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