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BBPSD Customer Service Sample Questions:

1. Customer information should be collected by a shop:

A) Once you are aware that the customer is a regular shopper.
B) If a customer appears to be one who will return to the shop.
C) When the customer makes his first purchase.
D) The first time the customer comes into the shop.

2. A customer service professional is someone in the business who:

A) Has worked in sales for over 5 years.
B) Has the skills to deal effectively in customer facing roles.
C) Has been trained.
D) Deals daily with customers.

3. For organisations to improve their customer service they need to:

A) Gather information when a customer may not return.
B) All of the above.
C) Gather information when they first meet a customer.
D) Gather information from regular customers.

4. When communicating with a customer by writing a letter you should:

A) None of the above.
B) Sign the letter yourself.
C) Make the letter long and interesting.
D) Never sign the letter yourself.

5. A common barrier to communicating with customers are the:

A) Use of emails.
B) Lack of shop assistants.
C) Busy lives we lead.
D) Attitudes and assumptions that we make.

Solutions: