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Facebook Certified Community Manager Sample Questions:
1. A new community manager joins the team of a large online retailer. This person is one of nine community managers who handle support queries. Community managers must remain on brand while maintaining an individual presence in the community.
Which option should each community manager use?
A) A company-branded profile used by all community managers with each reply signed by name
B) The personal profiles of each community manager to make it clear who is replying
C) The approach that the team agreed upon and the company approved
D) The agreed result from a recent poll stating that each community manager will use their initials
2. A private institution that educates about political issues runs a public Facebook group to increase awareness of the importance of politics for young adults (ages 18-25). The goal is to promote healthy debate.
Which two strategies should its community manager implement to help achieve this goal? (Choose 2)
A) Mute members who repeatedly violate group rules.
B) Tag members in every topic discussion to encourage them to comment.
C) Post applicable community guidelines and pin that post as an announcement.
D) Use an analytics tool to determine which content is best to provide.
3. A small, local online community of 5,000 members is launching a major outreach project to double membership by the end of the year. The community is focused on physical activity and doesn't show preference for any age group or gender.
The community is based on Facebook and uses a group as the primary hub where people can connect.
What's the most efficient way for the community manager to expand local reach?
A) Partner with a national newspaper and publish an article about the community
B) Encourage the moderation team to comment more on the content
C) Place targeted ads for potential members using fitness and wellness interest targeting
D) Launch a referral program for current members to invite their neighbors to join the community
4. A toddler milk formula company with a large community asks the community manager to help due to low community engagement.
Parents join the community for support and to create connections with other parents. However, most members are disengaged.
What should the community manager do to increase meaningful connections among members in the closed group?
A) Develop content that encourages sharing photos and stories.
B) Create a poll for feedback on the milk formula.
C) Create a post announcing the release of the latest formula milk
D) Ask members to share their favorite post from the group on their profiles.
5. A community manager runs a Facebook Page for a global banking organization. This is an established group with clear guiding principles and internal escalation protocols. A community member comments on a recent post to threaten the organization unless the member receives a resolution to a recent problem.
Which step should the community manager take?
A) Call the local authorities immediately to report the threat
B) Open a conversation with the community member and discuss their concerns
C) Delete the comments and ban the community member from the Page
D) Raise the issue to the most relevant point of contact internally
Solutions:
Question # 1 Answer: C | Question # 2 Answer: C,D | Question # 3 Answer: D | Question # 4 Answer: A | Question # 5 Answer: D |