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• Step 1: Go to the EC 312-38 Official Site
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IBM C1000-026 Exam Syllabus Topics:

Reference: https://www.ibm.com/training/certification/C0003602

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The following will be discussed in IBM C1000-026 exam dumps:

• Add content to IBM knowledge base support portal(s) for the IBM SaaS products to fill any knowledge gaps that exist for known errors or problems
• Work with IBM on issues sent to IBM Level 2 Support, including getting additional information from the End User needed to reproduce the error or problem.
• As feasible providing solutions, workarounds or fixes for errors / problems
• Performing technical analysis on error / problem submitted to IBM Level 2 Support
• Managing End User satisfaction issues
• All communication with your End User
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• Qualifying incoming calls verifying each End User's entitlement and determining if it is a new call or a call for an existing incident / case
• Resolve / answer how-to, education and technical questions and provide best practices consultation
• Obtaining additional information for debugging
• Identify unknown errors / problem with the IBM SaaS products, try to debug and resolve and open an IBM Level 2 case for errors / problems that you can not resolve on your own
• Providing regular status updates,
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• For any critical issue (Severity 1) have resources available to jointly work with the Business Partner until relief can be obtained
• Implement solution, workaround or fix, as provided by IBM.
• Have and maintain a system
• Include the Technical Support as specified in the applicable
• Managing cases from the first call through to resolution
• Setting realistic expectations
• Identify known errors and provide resolution to End User
• Submit content to fill any knowledge gaps that exist in the IBM knowledge based support portal for the IBM SaaS product
• confirming next steps in problem investigations